14 Days No-Hassle -and No-Quesions Return Policy
Forziani is glad to offer a Full Satisfaction Guarantee and will accept returns within 14 days from delivery date of your merchandise for a full refund with no questions asked and absolutely no hassles! We are sure you will enjoy your purchase but for any reason, if you are not completely satisfied with your purchase, we will be happy to accept a return for a refund, a store credit or an exchange, at your option.
If you choose a refund, the full purchase price will be credited when Forziani has received and processed your return. Typically, within 7-10 business days after the item is delivered back to Forziani. You can check the status of your return within the My Account area. We will email you when the credit has been submitted to your credit card. Credit card companies vary in the time it takes for a "credit" to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement. If you choose a store credit, it can be used with no time limitations on the website or at store for a purchase. If you choose exchange, your choice of item is shipped within 24 hours.
The item must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.
Special Orders, Monogrammed or Custom Items
Special orders are not eligible for return or exchange. Custom-made and monogrammed items are considered special orders. Sale items are not refundable. There might be a restocking fees applicable. Free Gifts with purchase must be returned together with your purchase to be eligible for a full refund. Or, you can choose to return the purchase for an exchange or store credit and still keep the Free Gift.
Damaged or Defective Items
If you receive a damaged or defective item, contact our Customer Service immediately (within 48 hours from delivery). Please supply your order number from your original confirmation e-mail. We will also need your e-mail address and phone number. Forziani will make every reasonable effort to replace the item in a timely manner. If there is extensive damage to the carton, refuse the order and contact our Customer Service immediately. Please have your order number available when you contact Customer Service.
How to Return:
Simply follow these 4 steps to make your return:
- Make sure you have read our Return Policy above.
- Enter your Forziani Account and click on "Return Items".
- Select the items/orders you wish to return and submit your return authorization request form.
- Forziani will provide you a Return Authorization Number and Instructions.
- Follow the return instructions and ship the item back to us.