I ordered the Triton Men’s Stainless Steel chain necklace. Was a little disappointed in the finish. I was expecting a smooth finish and the necklace is a patterned “diamond” like finish. I have contacted customer service regarding a possible exchange about a week ago and have not received any communication from the company. I like the chain (except the finish) and the initial service was excellent, however, I am disappointed in the follow up. I’m hoping to hear from them soon.